UK Sipp complaints continue to rise, reveals Ombudsman

Added 7th February 2017

Complaints about self-invested personal pension schemes (Sipps) have increased, according to latest figures from the UK’s Financial Ombudsman Service (FOS).

UK Sipp complaints continue to rise, reveals Ombudsman

In the nine months between April and December 2016 the FOS received 1,385 complaints related to Sipps, compared to 1,288 Sipp complaints in the same period in 2015. 

The ombudsman’s complaints data listed Sipps as the joint highest product, alongside pay day loans, for the percentage of upheld complaints over the same period.

As a result, complaints upheld against Sipps rose steadily from 52% in the nine months to December 2015 to 56% in the same nine months last year. 

The figures come just months after the Financial Services Compensation Scheme (FSCS) warned it would have to impose an interim levy of £36m (€41.7m, $44.9m) on life and pension advisers over the increasing number of claims related to Sipps.

Last July, the lifeboat fund revealed that payouts over Sipps claims have more than doubled due to an increase in high risk Sipp investment claims.

The FSCS also raised its expected levy for life and pension advisers to £171m for the 2017/18 financial year as it predicted the trend of complex Sipp complaint numbers to rise.


Visitor's Comments Add your comment

Add Your Comment

We won't publish your address

About Author

Monira Matin

Senior Reporter

Monira joined International Adviser in March 2016 from Informa Global Markets where she worked as a eurobond reporter for over two years, covering fixed income markets. She has previously held a number of editorial positions covering politics, insurance and technology. Monira has a degree in Journalism and Economics from City University.


Critical illness cover the next big opportunity for advisers

Critical illness cover the next big opportunity...Lock icon

Imagine your client owned a goose that laid a golden egg every month, says Chris Bagnall, chief underwriting officer and head of claims at Zurich International Life.




Canada Life International Limited
Canada Life International...

Canada Life International Canada Life House,...



IA Best Practice Adviser Awards UK 2017
IA Best Practice Adviser Awards UK 2017

3 May 2017
Waldorf Hilton, London

IA Product & Service Awards 2017
IA Product & Service Awards 2017

Wednesday 3 May 2017
The Waldorf Hilton, London 

Sponsored Content

Investment Strategy