Please find below a series of frequently asked questions and their answers to assist registered users to International Adviser when logging in to view content.
If you have any questions about the below, please contact us on +44 20 7382 4477 or email email@example.com.
After you have saved your new password, you can only use this new password for logging in. The old password has expired and is no longer valid.
Please understand that, for security purposes, we cannot change your password for you.
For Gmail users: Gmail now has 3 sub-sections for your mail - Primary, Social & Promotions. It can be that the email from International Adviser ends up in the Social or Promotions email subfolders and not the Primary mailbox where you would see your normal email going.
For AOL users: AOL incorporates a 24 - 48 hour delay on some incoming emails in accordance with their anti-spam policies. Please note that it can take this timeframe to receive an International Adviser email.
If you can’t find it in your spam folder, then we kindly ask you to request another password reset: Please go to the International Adviser website and click the Forgot Password? link in the login box on the top right. On the following page you will need to fill in your login email address. Don’t forget to click the Request Password Reset button.
If you are still experiencing difficulties after following the aforementioned instructions, please contact firstname.lastname@example.org.
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Or, if you require to do a more thorough refresh of the cache, then please consult the following link and choose your relevant browser - http://www.refreshyourcache.com/en/home/
Do keep in mind that cookies have legitimate functions. We at International Adviser use them to track login activity and data, which is essential to the ‘remember me’ function.
Access content settings: Click on the “Menu” tab in the upper-right corner, and select “Settings.” From there, click on “Show Advanced Settings,” at the bottom of the menu, and then “Content Settings.”
You may also simply type “chrome://chrome/settings/content” into your address bar and Chrome will take you to your intended destination.
Manage cookies: Chrome gives you four options when it comes to how to deal with cookies. You can store all cookies without discretion, store all cookies but delete them once you close your browser, block cookies entirely (we don’t recommend this), and block third-party tracking cookies.
Chrome also allows you to manage exceptions for the above settings. This could be useful in the event you want to keep your auto-fill information for a specific website while deleting them from others.
Delete cookies: Click on “All cookies and site data…” to see a list of all the cookies Chrome has stored on your hard drive. From there you can delete specific files individually, or delete everything by selecting “Remove All.”
For Android, iOS: Access Chrome’s menu, go to “Settings” and then find the “Privacy” tab under advanced settings. From there select “Clear Browsing Data” at the bottom and check “Clear cookies/site data” as well as anything else you want to wipe from your hard drive.
Access custom settings: Click on the “Tools” menu button at the top, and in the drop-down menu, select “Options.” Navigate to the “Privacy” tab and under “History” set Firefox to “Use custom settings for history.”
Manage cookies: Firefox gives you a number of options when it comes to managing your cookies: you can accept or block cookies outright, block third-party cookies, block specific third-party cookies that do not come from any site you visit, or prompt Firefox to ask for your permission every time it wants to store a cookie (running Firefox under this setting exposes just how ubiquitous cookie usage has become).
Delete cookies: Click on “Show Cookies…” which appears once you’ve enabled custom settings for your browser history. From there, you can scroll through a list of cookies accumulated by Firefox, clear them individually or remove them all as a group.
Firefox (iOS): Tap the New Tab button (top right, with the number in it). Now tap the cog button in the top left of the screen. Scroll down to “Clear private data.” On the next screen, make sure “Cookies” is selected, then tap “Clear Private Data”.
Access privacy settings: Click on the Safari menu in the upper-left corner and scroll down to “Preferences.” Alternatively, in the same menu, choose “Clear History,” and you can delete everything in one go, from a variety of time frames. If you would much prefer to have more control over what is deleted, choose the “Preferences” option.
Manage your settings: In the “Privacy” section, you can use “Cookies and website data” to dictate whether or not Safari should accept cookies. You can use the option “Remove All Website Data” to remove everything in one fell swoop. Alternatively, click on “Details” to see a list of each individual cookie stored in the browser.
Delete cookies: To delete individual cookies, click “Details…” under the “Privacy” tab. From there, find the specific cookie and delete it accordingly.
Safari (iOS): Go into “Settings” and select Safari. To delete all cookies, tap “Clear History and Website Data.” To delete a specific cookie, tap “Advanced,” then “Website Data” to pull up a list of cookies stored on your phone. From there, hit “Edit,” tap the red circle next to the specific cookie you want to remove, and delete it.
The “Advanced” section merely gives you the option of whether or not to accept First-Party Cookies and Third-Party Cookies. You can also choose if you want Session Cookies. Tick and choose as desired.
Delete cookies: To delete all cookies, head to the “General” tab under “Internet Options” and then click “Delete” under the “Browsing History” tab. Check “Cookies and Website Data” and click delete.
To delete individual cookies, click “Settings” under the “Browsing History” tab. From there, head to “Temporary Internet Files” and select “View Files” to see a list of all the temporary internet files Internet Explorer has saved to your hard drive. Select the files you want to remove and delete them manually.
You can also delete your IE cookies manually on Windows. This will require you to access your hidden folders, which contain sensitive data. Only follow this route as a last resort, as any missteps can seriously damage your computer.
Folder options: Search for an application in Windows Explorer called “Folder Options.” There, check the circle that’s marked “Show hidden files, folders, and drives,” uncheck “Hide protected operating system files,” and click “Apply.”
Access your cookie files: Open “Computer” and click on “OS Username” to access your hard drive. From there, select “AppData” to enter the hidden folder. Head into “Roaming,” then “Microsoft,” then “Windows,” and then “Cookies.”
Delete your cookies: Here, delete the text files and the text files only. Then enter the “Low” folder and delete the text files there. Once you are finished, go back into “Folder Options,” uncheck the circle that’s marked “Show hidden files, folders, and drives,” check the box marked “Hide protected operating system files,” and click “Apply.”
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