Excellence in Client Service

Added 20th June 2016

International Adviser Best Practice Adviser Awards have been launched to recognise those within the industry that are, or have made, the transitions towards best practice.

Eight categories have been created for advisers to enter across six global regions; Europe, Hong Kong, the Middle East, London, South Africa and Singapore.One of the categories for advisers to enter is:

Excellence in Client Service

 

Clients expect their advisers to offer them advice and solutions perfectly matched to their needs and then to provide top class service. Expectations in these areas have risen steadily and advisers have developed a more sophisticated understanding of their customer base as a result. This will be demonstrated in entries through:

  • Successful segmentation of the firm’s customer base
  • Innovation in the areas of client profiling
  • A clearly differentiated service proposition
  • Client focused fulfilment, communication and support

To submit your entry for this category click here.  Alternatively, for more information on the other categories and their criteria click here.

  

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About Author

Mark Battersby

Editor, International Adviser

International Adviser

Mark Battersby is editor of International Adviser. He is also programme director for International Adviser events in strategic expat locations around the world, and its flagship FundLinks conference in London. Mark joined Last Word Media in February 2012, having previously worked at Citywire, Interactive Investor International, and FT Business.

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