In advance of the Retail Distribution Review many firms in the UK re-examined their businesses at a fundamental level. The need to clearly define, justify and evidence a level of service being offered to clients has led many organisations, including ours, to conclude that technology holds the key to drive future growth and efficiencies.
We decided last year to review our internal processes and systems, and approached the challenge with some simple principles in mind:
- Technology should be driven by The Fry Group’s processes and culture, not the other way around
- We wanted a robust framework that catered for a wide variety of different client types and adviser styles
- Wherever possible, information should be entered once only
- As we have offices in a number of different countries, the ability to recognise and report in multiple currencies was key
I would liken the process to building a new home – click here for my six-step guide to doing it
