Nucleus has unveiled a tool for advisers to support them create better workplaces for their teams and an improved customer experience.
Human Capital, led by Nucleus chief people officer Kirsty Lynagh, offers a series of articles, resources and templates to help make work better.
It covers five main topics: culture, recruitment, engagement, performance and policies and can be accessed via Illuminate learn, the Nucleus online learning platform.
As well as starting a conversation around improving working lives more generally, Human Capital is also encouraging contributions from the advice profession and wider financial services industry to build up a centre of shared best practice.
It also aims to support advisers on a practical level, with templates and policies that advisers can use when it comes to team conversations around issues such as pay, reward and progression.
Cultural shift
Lynagh said: “The world of work has changed. Investing in human connection and paying attention to your culture will mean you will win.
“Human Capital has been launched to help advisers make work better for their teams and their customer experience.
“While it offers up some of the work we’ve done for ourselves, all of our best work is done in collaboration with others. I hope this toolkit and knowledge hub can help improve the working lives of people in our teams, and will play a part in transforming our industry.”
The move is part of Nucleus’ continuing commitment towards improving the culture within financial services.
