AXA – Global Healthcare has today (6 January) launched its new all-in-one app that will allow customers to manage their insurance plans, health, and personal wellness from their phones.
Representing AXA’s strategic expansion into the preventative health space, CEO Xavier Lestrade said the app is “so important” to AXA’s innovation journey and business strategy.
Global Healthcare is continuing its innovation journey by expanding into the wellbeing space with the launch of its new all-in-one digital solution. The AXA – Global Healthcare app integrates healthcare, insurance, and personalised wellbeing features1, to help members effortlessly manage their health journey all in one place.
As part of AXA’s commitment to proactive healthcare and exceptional customer experience, this app combines essential health insurance services, such as access to key policy documents and claims management, with virtual care services and bespoke wellbeing features. The AXA-Global Healthcare app is designed to support both physical and mental wellbeing through an “all-in-one” seamless experience in people’s pockets.
Launching in English and French with further language options planned for 2025, the app’s features are included within the policy cover2 and provides members with:
Virtual Care
• Unlimited real-time access 24/7 to over 450 qualified doctors worldwide on the phone or by video chat through the Virtual Doctor service. In a range of language choices.
• Appointments with a psychologist over the phone or by video call from anywhere in the world for up to 6 sessions through the Mind Health service4
• An independent second medical opinion on their diagnosis and treatment plan from more than 50,000 medical experts around the globe using the Second Medical Opinion service5.
• Multilingual service, available in 20+ languages.
Wellbeing
• Tools to set and track personalised wellbeing goals focused on mind health, physical activity and weight management.
• Track fitness progress, nutrition and synchronise wearable devices with the app.
• A wealth of wellbeing content aimed at reducing stress, improving sleep, and supporting mental wellbeing.
Insurance
• Access to a global network of over 1.9 million providers, which can be searched by location, speciality or even a specific health condition6
• The ability to authorise new treatments, submit invoices or manage and track claims
• A view of their remaining policy limits, insurance cover and policy information
• Access all their key documents, digital membership card and policy handbooks
• Real-time support with a customer service agent via Live Chat7 or send a message securely.
The app will also be accompanied by a new and updated desktop portal, allowing members to access the Insurance and Virtual Care services from their personal computers. “Healthcare without borders” is the hallmark of the new companion app and rings true within the numerous features aimed at helping members access and navigate healthcare anywhere in the world.
Xavier Lestrade, CEO of AXA – Global Healthcare, said: “The launch of our new all-in-one app marks a major milestone in our mission to lead innovation within the international health and wellbeing space. AXA-Global Healthcare plans to be a key player in the growth of preventative health. The app is paving the first steps, demonstrating our journey into wellbeing.
“We are committed to offering our customers advanced tools that not only streamline healthcare management but also support their physical and mental wellbeing. The app integrates access to policy documents, claims, and virtual care services but also to personalised wellbeing services which have been carefully curated in order to support people’s health and wellness no matter where they are in the world.
“At AXA-Global Healthcare, we are dedicated to putting customers’ needs and wellbeing first and protecting their life journeys by making global healthcare more accessible, seamless and holistic.”
The app launched in December 2024 to selected clients with a phased roll-out planned for 2025, marking a significant step forward in AXA – Global Healthcare’s mission to transform global health insurance and deliver unparalleled services and support to its members worldwide.
