The tool automatically generates an email to the adviser’s client, following their online instruction, which prompts the client to confirm and authorise the withdrawal request.
Once received and validated, requested funds are transferred to the client’s designated bank account.
Graham Morrall, global sales and marketing director, said: “We appreciate that our policyholders will need to access some of their investment from time to time, so we wanted to make sure that they can do this quickly, safely and with minimum fuss.
“The validation and ‘straight-through’ design of the new system means that funds could be in the bank account of the policyholder on the same day that the request was made, a turnaround that we believe is second to none.”
