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Advisers increase contact with clients amid US market volatility

By Laura Purkess, 9 Sep 25

54% of affluent US investors said their communication with their adviser has increased this year

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More than half of advised US investors over age 50 say their communication with their financial adviser has increased during this year’s market volatility, according to a survey by Janus Henderson Investors.

The survey, which focused on affluent US investors, found that two thirds (65%) of those it surveyed had a full-service adviser, with 54% of those saying their communication with their adviser has increased since April’s tariff announcements.

However, the survey also found that US investors have been panicked about market swings, with a third saying they have reduced their spending amid concerns about the volatility, while a quarter (25%) said they had delayed a major purchase.

Meanwhile, almost three quarters (73%) said they are concerned that the volatility has impacted their ability to generate income in retirement, and 57% said they are now holding a year or more of expenses in cash for their peace of mind.

Matt Sommer, head of specialist consulting group at Janus Henderson, said: “The market correction in April 2025 was jarring for many investors, with the S&P 500 Index dropping nearly 19% over a short period.

“The rapid fluctuations markets have experienced so far this year reinforce advisors’ critical role in helping clients stick to a plan and manage their emotions to avoid untimely investment decisions.

“Peace of mind is clearly important, as evidenced by most respondents having a year’s worth of expenses or more parked in cash,” he added.

Tags: Janus Henderson

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International Adviser covers the global intermediary market that uses cross-border insurance, investments, banking and pension products on behalf of their high-net-worth clients. No news, articles or content may be reproduced in part or in full without express permission of International Adviser.