Best Practice

Best Practice | 28 Mar 18

The Pensions Ombudsman has ordered AJ Bell to compensate a client for lost interest and pay him £500 ($709, €570) for “significant non-financial injustice” after the investment platform failed to notify him the interest rate of his account would drop to 0%.

Best Practice | 28 Mar 18

Twelve percent of people retiring this year have made no provision for their retirement, with 10% either totally or somewhat reliant on the UK state pension, research from Prudential has found.

Best Practice | 27 Mar 18

Complaints about advice companies made to the UK’s Financial Ombudsman Service (FOS) eased across the board in the second half of 2017, while Aviva and Barclays bucked the trend and saw complaints rise, according to updated figures.

Best Practice | 27 Mar 18

Easing the advice requirements for transfers of guaranteed pensions to overseas schemes “could have been a recipe for disaster”, AJ Bell senior analyst Tom Selby said of the UK Government’s decision not to scrap the requirement to take financial advice.

Best Practice | 26 Mar 18

Managing client complaints that could put a firm’s good name on the line must be at the heart of a standard planning process.