Biography
Julie Littlechild is a speaker, writer and researcher. Her firm, Absolute Engagement, conducts ongoing research into the drivers of personal, client and team engagement and translates the findings into powerful thought leadership and training programmes. For more information, visit www.absoluteengagement.com
Putting client feedbackinto action
Consider the following as you think about how you can use the information you have gathered:
- Define or assess your existing client journey relative to the client feedback you received. Does it reflect what is most important?
- Audit your website and other communications. Do they use the words your clients used? Do they focus on problem solving through the eyes of the client?
