The Financial Ombudsman Service said yesterday (6 February) that Abby Thomas, who joined in October 2022 as chief executive and chief ombudsman, is stepping down.
In a short statement, the FOS said “interim arrangements” will be made with deputy chief ombudsman, James Dipple-Johnstone, covering the chief ombudsman role and the chief finance and risk officer, Jenny Simmonds, covering the chief executive role.
Baroness Manzoor, chairman of the board, said: “On behalf of the Board and the Executive, I would like to record our thanks and wish Abby every success in her future career.”
Thomas said: “It has been an absolute privilege to lead the Financial Ombudsman Service through this period of rapid transformation and innovation. I am immensely grateful to the entire Ombudsman team for everything that they do to support our customers and build confidence in the financial services industry.”
