Complaints
Old Mutual most complained about insurer in South Africa
Old Mutual Life Assurance Company, South Africa’s largest life insurer, has topped the list of complaints filed against insurers, according to latest data from the country’s ombudsman.
United Kingdom | 5 May 17
FCA knuckles rapped over complaints handling procedure
The UK’s Financial Conduct Authority (FCA) has been criticised by the Complaints Commissioner for parts of its handling of a complaint by a former company chair, and told to review its processes.
Tax & Regulation | 26 Apr 17
FCA upholds over two-thirds of UK pension complaints
Over two-thirds of all complaints made against pension providers were upheld in the second half of 2016, according to the latest data released by the Financial Conduct Authority (FCA).
Tax & Regulation | 23 Feb 17
One in 10 calls to the FCA about scams
More than one in 10 consumers contacting the Financial Conduct Authority (FCA) do so to report a financial scam and to find out what they can do about it, the UK regulator revealed Thursday.
Retirement | 13 Feb 17
Sipp complaints to ombudsman over risk suitability down 12%
Complaints about self-invested personal pension scheme (Sipps) investments not matching client risk appetites declined by a third over the past two years, according to new figures obtained by UK IFA firm Salisbury House Wealth.