Complaints
Ombudsman eyes temporary reporting changes to solve claim surge
After it received 90,000 more complaints than it expected during the pandemic
Redress for victims ‘impossible’ under FCA compensation changes
As Gina Miller files complaint against regulator over reforms to its scheme
Staggering 91% rise in UK investment and pension complaints
Ombudsman believes cases ‘might have been avoided with better communication’
Insurance giant racks up most upheld complaints
Firm topped the list for claims regarding both pension and investment products
Ombudsman upheld just 27% of pension complaints last quarter
As it reveals surge in coronavirus-related enquiries