Ombudsman

Companies | 9 Feb 18

The UK’s Pensions Ombudsman is currently investigating a group of more than 150 complaints and expects to receive more about transfer values linked to the beleaguered British Steel Pension Scheme (BSPS).

Best Practice | 31 Jan 18

More than half of the complaints around self-invested personal pension schemes (Sipps) passed to a financial ombudsman were upheld during the three months to 31 December 2017, making it one of most upheld areas of complaint.

Best Practice | 26 Jan 18

An adviser has failed to secure compensation for his clients after claiming that Zurich Assurance applied “unfair renewal terms” on their whole-of-life assurance plan, despite admitting that he misled them about the nature of their policy.

Best Practice | 25 Jan 18

The Pensions Ombudsman has not upheld a complaint from a client and ex financial adviser accusing AJ Bell of poor service, negligence, maladministration and misconduct, which saw the investment firm take the “unprecedented decision” to end its relationship with him.

Industry | 3 Jan 18

An IFA has been ordered to reimburse a client’s losses after she invested her pension into an off-plan Caribbean hotel scheme.