Analysis

Best Practice | analysis 4 Nov 16

In her final feature on customer service, Julie Littlechild, founder of Absolute Engagement, looks beyond customer satisfaction and loyalty.

Investment | analysis 3 Nov 16

Balance was the word of the day following the release of the November Inflation Report from the Bank of England.

Europe | analysis 3 Nov 16

As the British government struggles to trigger an exit from the European Union, fund distribution heads at some of the biggest names in the industry share their thoughts on the implications for their UK and European operations.

Equities | analysis 3 Nov 16

European investors have been rather apathetic about US equities for an extended period. This is unlikely to change if Hillary Clinton wins the presidential elections. A Trump win, however, will probably prompt a pronounced shift in sentiment.

Macro Views | analysis 2 Nov 16

With less than a week to go before one of the most contentious presidential contests concludes, some market participants are ignoring the noise, but many are fretting over shocks to equity markets and the potential fallout from protectionist trade policies.