Best Practice
Best Practice | 16 Jul 18
Seven steps for better platform client outcomes
From banning exit charges to drawing on the platform industry to tackle orphan clients, the Financial Conduct Authority has outlined seven remedies to improve consumer outcomes.
Best Practice | 12 Jul 18
Customer communication in the 21st century
Today’s investors are a savvy bunch. Long gone are the days of mailing out reams of identical reports and brochures to everyone on your list; 2018 supply chains are complex and require delicate handling, says Mitch Cornelia, director of lead supply solutions at Paragon Customer Communications.
Best Practice | 10 Jul 18
An adviser’s duty in the unfolding ‘incapacity crisis’
Financial advisers have an important role in safeguarding ageing clients from their own loss of faculties and any abuse of power of attorney rules, according to law firm Irwin Mitchell.
Best Practice | 10 Jul 18
Are advisers blindly buying into strategic bonds?
The return of inflows into sterling strategic bond funds has raised concerns advisers are blindly allocating money into the sector without understanding it is not just a one-stop shop for outsourcing fixed income asset allocation.
Three ways Singapore advisers need to build trust
Singapore’s regulator has called on advisers to build trust by empowering clients, raising conduct standards and enhancing oversight.