Best Practice

Best Practice | 14 Feb 18

A former Aviva Life Service UK client has lost his bid to be compensated for poor service, following delays in taking out a tax free lump sum from his pension, because he waited too long to make the complaint.

Best Practice | 14 Feb 18

The Fry Group has revealed its new managing director and chairman from 1 April is to be Jeremy Woodley, its long-standing sales and marketing director, who is intent on accelerating plans for further offices across the world.

Best Practice | 14 Feb 18

Seven Investment Management has launched a retirement planning service to help advisers in the UK look after clients at, and nearing, retirement.

Best Practice | 13 Feb 18

The Pensions Advisory Service’s dispute resolution function is moving to the Pension Ombudsman.

Best Practice | 13 Feb 18

The UK Government is planning to “swiftly” introduce a pension cold-calling ban, but has come up short on setting an exact date, as industry commentators have questioned how effective a ban will be in stopping criminals.