In her role, Tan Lay Hoon will also oversee the company’s information services, project and change management and operations divisions.
This will include business functions such as underwriting, claims, customer services, policy services, and office management.
She will also lead change management projects to aid the company in achieving its business goals.
Hoon has 19 years’ experience working at local and multinational insurers, as well as broking and consulting firms.
She has also held positions at life, health, group and general insurance companies, and has previously worked in Hong Kong.
Naveed Irshad, president and chief executive of Manulife Singapore, said: “With her breadth and depth of experience in the industry, I am confident that [Hoon] will add great value in enhancing our operational capabilities.”
Manulife Singapore provides a range of financial and investment protection products and wealth management services.
In January, the company unveiled the ManuSignature Series, which aims to meet the personal and business needs of clients such as family protection, estate creation, wealth preservation, and distribution and business succession planning.
