Ombudsman

Best Practice | 27 Mar 18

Complaints about advice companies made to the UK’s Financial Ombudsman Service (FOS) eased across the board in the second half of 2017, while Aviva and Barclays bucked the trend and saw complaints rise, according to updated figures.

Companies | 22 Feb 18

In a cautionary tale for investors passing down family names, the UK Financial Ombudsman Service has rejected a complaint from a man whose identically named son was able to fraudulently withdraw money from his M&G Securities account.

Best Practice | 14 Feb 18

A former Aviva Life Service UK client has lost his bid to be compensated for poor service, following delays in taking out a tax free lump sum from his pension, because he waited too long to make the complaint.

Companies | 13 Feb 18

The UK Financial Ombudsman Service has upheld a complaint against an Intrinsic financial adviser, who helped a client switch his personal pension to a self-invested personal pension (Sipp) to invest in Harlequin, a now-defunct unregulated investment scheme.

Best Practice | 13 Feb 18

The Pensions Advisory Service’s dispute resolution function is moving to the Pension Ombudsman.