APRIL International has announced that it has maintained its 5-star IPMI service rating for record third consecutive year
APRIL International, a provider of international private medical insurance (IPMI) solutions, has maintained its a 5-star service rating for the third consecutive year in Health and Protection’s 2024 IPMI Report.
It received an overall score of 89.5/100 in the industry survey, an increase of one percent from last year. This was based on feedback from over 200 advisers, intermediaries and brokers, with the business scoring more than 10 percentage points than the second-highest provider.
The Company came top across all seven categories of the report, scoring 92.7/100 for staff expertise and problem solving, 93.2/100 for speed of response to queries, and 93.2/100 for quote and application support.
Joe Thomas, Managing Director of APRIL International UK, said: “In the past year, we have continued to see significant growth in customer numbers and a strong positive outlook on the international health insurance market amongst brokers. Our partners have also observed an increase in business in this area and anticipate the trend to continue in the future.”
Thomas added that international medical insurance has now become “an essential requirement “for many employers, students, and families living abroad, helping to protect their healthcare needs during this time and access medical treatment in a timely manner when they need it.
APRIL International added that upcoming activities include extending its innovative digital payment solutions globally to reduce out-of-pocket expenses and to meet its ambition of facilitating simple access to healthcare worldwide, as well as improving existing tools to streamline communication with clients and partners.
