Skip to content
International Adviser
  • Contact
  • Login
  • Subscribe
  • Regions
    • United Kingdom
    • Middle East
    • Europe
    • Asia
    • Africa
    • North America
    • Latin America
  • Industry
    • Tax & Regulation
    • Products
    • Life
    • Health & Protection
    • People Moves
    • Companies
    • Offshore Bonds
    • Retirement
    • Technology
    • Platforms
  • Investment
    • Equities
    • Fixed Income
    • Alternatives
    • Multi Asset
    • Property
    • Macro Views
    • Structured Products
    • Emerging Markets
    • Commodities
  • IA 100
  • Best Practice
    • Best Practice News
    • Best Practice Awards
  • Media
    • Video
    • Podcast
  • Directory
  • My IA
    • Events
    • IA Tax Panel
    • IA Intermediary Panel
    • About IA

ANNOUNCEMENT: Read more financial articles on our partner site, click here to read more.

SIGN IN INTERNATIONAL ADVISER

Access full content on the International Adviser site, access your saved articles, control email preferences and amend your account details

[login-with-ajax]
Not Registered?

FCA upholds over two-thirds of UK pension complaints

26 Apr 17

Over two-thirds of all complaints made against pension providers were upheld in the second half of 2016, according to the latest data released by the Financial Conduct Authority (FCA).

Over two-thirds of all complaints made against pension providers were upheld in the second half of 2016, according to the latest data released by the Financial Conduct Authority (FCA).

Of the 47,128 complaints received against pension products 64% of these were upheld resulting in just under £21.5m being paid out to consumers in redress.

Self-invested personal pensions (Sipps), stakeholder pensions (SHPs) and personal pension plans (PPPs) recieved the greatest number of complaints in this product category, racking up a total of 25,000 complaints. 

Annuities recorded over 5,000 while drawdown and uncrystallised funds pension lump sumps (UFPLS) had over 2,500.

Investment products

More than half (51%) of the 63,457 complaints made against investment products were upheld and £58m paid out in compensation, the data revealed.

The total number of complaints rose in the last six months of 2016 in the first release of the data since the FCA expanded its requirements of firms reporting the number of complaints.

The rise was expected as new rules introduced by the regulator in 2015 mean all complaints data is captured with firms given longer to deal with complaints informally.

The number of complaints stemming from investment products equated to around 2 complaints per 1,000 client accounts.

Investment ISAs received the most complaints, with 14,600 made while investment bonds received 9,300 complaints.

Unit trusts and Oeics received around 6,000 complaints and platform services were the cause of more than 5,300.

However, the total complaints about investments made up just 2% of the total 3.04m complaints made across insurance, pensions and banking and credit cards.

 redit
Complaints by product group Credit: FCA

 

continued on the next page

Pages: Page 1, Page 2

Tags: Complaints | FCA | Investment Strategy | Pension

Share this article
Follow by Email
Facebook
fb-share-icon
X (Twitter)
Post on X
LinkedIn
Share

Related Stories

  • Avaloq and BTA Finance deal.

    Industry

    Brooks Macdonald appointed official wealth management partner of BAFTA

    Companies

    Premier Miton appoints new NED and chair to succeed Robert Colthorpe

  • Latest news

    UK government confirms pre-1997 indexation for PPF members

    Guernsey flag

    Industry

    Guernsey financial regulator to increase fees by 3.9%


NEWSLETTER

Sign Up for International
Adviser Daily Newsletter

subscribe

  • View site map
  • Privacy Policy
  • Terms and Conditions
  • Contact

Published by Money Map Media – part of G&M Media Ltd Copyright (c) 2024.

International Adviser covers the global intermediary market that uses cross-border insurance, investments, banking and pension products on behalf of their high-net-worth clients. No news, articles or content may be reproduced in part or in full without express permission of International Adviser.