Complaints
United Kingdom | 13 Oct 15
UK complaints long-stop proposal praised by advisers
The Financial Conduct Authority’s proposal to introduce a long-stop for claims against financial advice has been met with optimism by advisers.
United Kingdom | 30 Sep 15
Pru tops UK list of complained about life firms
Life assurance firm Prudential is the most complained about company in the life and pensions sector, according to the latest data from the Financial Conduct Authority.
Tax & Regulation | 10 Sep 15
IFAs at risk of hefty costs without robust complaints system
Financial advisers could be faced with large costs if they fail to adopt a holistic system for handling complaints before next year’s reform, industry players have warned.
United Kingdom | 25 Aug 15
Sesame tops FOS list for most complained about adviser
Advisory network giant Sesame has topped the list again for being the most complained about advice firm in the UK, data from the Financial Ombudsman Service reveals.
Technology | 8 Jul 15
Complaints software launched to help firms with changing FCA rules
A software provider has unveiled a new version of its complaints management programme to help UK advisory firms stay compliant to continually changing regulations.